Refund & Cancellation Policy | InnereSource™

Refund & Cancellation Policy

Effective: July 2026

Our Commitment: We invest real time, energetic preparation, and space-holding into your somatic journey with us — whether that's a live 1:1 container or a group program. This policy exists to protect the integrity of that work and our schedule, while being as clear and human about it as we can.

1. Individual Journeys & Bespoke Containers (1:1 Sessions & Packages)

All 1:1 work is offered as part of a package of sessions, never as single stand-alone sessions.

Cancelling or rescheduling a session: We ask for at least 72 hours' notice to cancel or reschedule any individual session within your package. This isn't just about the hour on the calendar — real preparation and integration work happens around each session on our end, and that 72-hour window lets us hold that space responsibly for both of us. Sessions cancelled or rescheduled with less than 72 hours' notice, and no-shows, are forfeited: they can't be refunded, credited, or added back to your package.

Discontinuing a package early: If you need to stop before completing your package, any unused sessions are refunded on a pro-rata basis — calculated on the number of sessions you have remaining out of your total package — minus a 15% Administrative & Processing Fee. Sessions already forfeited are not eligible for a refund, credit, or make-up session.

2. Group Programs, Portals & Pathways

30-Day Money-Back Guarantee: If the work isn't landing for you, you can request a refund any time within 30 days of enrolling, minus a 6% Administrative & Processing Fee. After the 30-day window has passed, all sales are final and no further refunds or credits are available.

3. Hybrid Tiers (Private Guided Editions & Similar Offers)

Some offers combine group content with private 1:1 sessions (for example, a "Private Guided Edition" of a group pathway). These are offered occasionally, and when they are, the refund simply follows both of the policies above at once:

The group-content portion of your investment follows the Group Programs terms above (Section 2).
The 1:1 sessions portion follows the Individual Journeys terms above (Section 1).

If you're in one of these programs and want to discontinue, just reach out — we'll walk you through exactly how your specific offer splits between the two.

4. Exceptional Circumstances

Life happens. In cases of documented medical emergencies or other genuinely extenuating circumstances, please contact us — we're glad to discuss pausing your container or making a reasonable rescheduling exception. These are considered case-by-case, with care, at our discretion.

5. Your Statutory Rights

This policy does not affect your statutory rights.

6. Contact Us

To request a reschedule, a refund, or ask a question about this policy, reach out any time: [email protected].