Refund & Cancellation Policy

1. Individual Journeys & Bespoke Containers (1:1 Sessions & Packages)

All 1:1 work is offered as part of a package of sessions, never as single stand-alone sessions.

Cancelling or rescheduling a session: We ask for at least 72 hours' notice to cancel or reschedule any individual session within your package. This isn't just about the hour on the calendar — real preparation and integration work happens around each session on our end, and that 72-hour window lets us hold that space responsibly for both of us. Sessions cancelled or rescheduled with less than 72 hours' notice, and no-shows, are forfeited: they can't be refunded, credited, or added back to your package.

If we need to cancel or reschedule a session, we will offer you an alternative time or, if you prefer, a refund for that session.

2. Group Programs, Portals & Pathways

This guarantee is about your fees, not a promise of any particular result. Please see our Disclaimer.

3. Hybrid Tiers (Private Guided Editions & Similar Offers)

Some offers combine group content with private 1:1 sessions (for example, a "Private Guided Edition" of a group pathway). These are offered occasionally, and when they are, the refund simply follows both of the policies above at once:

• The group-content portion of your investment follows the Group Programs terms above (Section 2).
• The 1:1 sessions portion follows the Individual Journeys terms above (Section 1).

If you're in one of these programs and want to discontinue, just reach out — we'll walk you through exactly how your specific offer splits between the two.

4. Exceptional Circumstances

Life happens. In cases of documented medical emergencies or other genuinely extenuating circumstances, please contact us — we're glad to discuss pausing your container or making a reasonable rescheduling exception. These are considered case-by-case, with care, at our discretion.

5. Memberships (The InnereSource Collective)

You can cancel your membership at any time, from your account on the community platform or by emailing [email protected]. After you cancel, you keep access until the end of the period you have already paid for. No further payments are taken and the membership does not renew.

Refunds: The 30-Day Money-Back Guarantee in Section 2 applies to group programs, portals and pathways. It does not apply to Collective memberships. Cancelling stops the next renewal, but it does not entitle you to a refund of the period you have already paid for, including the unused part of an annual membership. If something has genuinely gone wrong, please contact us. At our discretion, we may offer a credit or a partial refund.

When access ends: Your access to the Collective ends when your membership ends. If we end your access for a serious breach of the Community Rules, no refund of membership fees is due.

6. Payment Plans

Where we offer a payment plan on a program or 1:1 package, the number and timing of instalments are shown at checkout and in your confirmation. A payment plan is a way of paying the full price over time. It does not change the policies above, which apply to the full price of your purchase.

Group programs, portals and pathways: If you request a refund within the 30-day window in Section 2, your remaining instalments are cancelled and we refund what you have paid, minus the 6% Administrative & Processing Fee. After the 30 days, all sales are final and any remaining instalments stay payable.

1:1 packages: We calculate the value of each session as the total package price divided by the number of sessions. If you discontinue early under Section 1, sessions already delivered or forfeited are counted against what you have paid. If you have paid more than their value, we refund the difference, minus the 15% Administrative & Processing Fee, and your remaining instalments are cancelled. If you have paid less than their value, the balance for those sessions stays payable and your remaining instalments are cancelled.

Missed payments: If an instalment fails, we will contact you. We may pause your access to sessions, programs or the Collective until it is paid. A missed payment is not a cancellation, and the instalment remains payable.

7. Requesting a Refund

To request a refund, email [email protected]. Where a refund is due, we pay it to your original payment method within 14 days of confirming it with you.

8. Your Statutory Rights

This policy does not affect your statutory rights. Where a statutory right to cancel applies to your purchase (see Section 5 of our Terms of Service), the Terms govern that cancellation and the administrative fees in this policy are not deducted from it.